Evenings feel better when you know what to expect.
Here’s a simple guide to how your order travels from us to you — clear, calm, and without any surprises.
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Where we ship
We ship across the UK and to selected international locations.
If your area is available, it will appear at checkout.
If it doesn’t, it simply means we’re not able to deliver there yet.
How long delivery takes
Most UK orders arrive within a few days.
International orders take a little longer depending on the destination.
Once your parcel is on its way, you’ll receive tracking details so you can follow its journey.
How your order is packed
Your cocoa arrives in protective, evening‑inspired packaging designed to keep everything safe and intact.
No unnecessary extras.
No wasteful fillers.
Just a clean, secure parcel that feels good to open.
If your parcel is delayed
Sometimes deliveries take a detour.
If your tracking hasn’t updated or your parcel seems stuck, reach out.
We’ll look into it and make sure it gets moving again.
If it’s lost, we’ll replace it.
If something arrives damaged
It’s rare, but it can happen.
If your order arrives damaged, send a quick message with a photo.
We’ll sort it — replacement or refund, whichever feels right for you.
A smooth path from us to your evening
Shipping shouldn’t feel stressful.
It should be simple, predictable, and calm.
From the moment you order to the moment you warm your first mug, we want the whole experience to feel steady and easy.
