Shipping policy

Last updated: 25 September 2026

This Shipping Policy explains where CocoaDreams currently delivers, our available delivery options and what to do if there is a problem with your order.

CocoaDreams is a brand operated by Glowworm Enterprises LTD. Orders are dispatched from the north of England.

Quick answers

Where does CocoaDreams deliver?

How much is delivery?

What happens if my order is delayed or lost?

Where We Ship

At this time, CocoaDreams only ships to addresses within the United Kingdom. We do not currently offer international delivery.

Orders placed using a delivery address outside our supported shipping region may be cancelled and refunded.

UK Delivery Options

Standard UK delivery with Royal Mail Tracked 48 costs £3.99 and is free for subscription orders and orders over £50.

Our current standard delivery option is:

Royal Mail Tracked 48 – £3.99
FREE on subscription orders
FREE on qualifying orders over £50

Any applicable delivery charge will be shown at checkout before you complete your purchase.

Dispatch and Delivery

CocoaDreams orders are dispatched from the north of England and delivered using Royal Mail.

Delivery estimates provided on our website or at checkout are estimates unless we expressly state otherwise.

We aim to process and dispatch orders as promptly as reasonably possible.

Under UK distance-selling rules, goods should generally be delivered within 30 days unless a different delivery period has been agreed with the customer. :contentReference[oaicite:1]{index=1}

Tracking

Where tracking is available, tracking information may be provided after your order has been dispatched.

Royal Mail tracking information and delivery updates may be sent using the contact details supplied when you placed your order.

Delayed or Lost Orders

If your order is delayed or appears to be lost, please contact us at support@cocoadreams.co.uk and we will investigate the delivery with Royal Mail.

Delivery networks occasionally experience delays outside our immediate control.

Where an order is confirmed as lost or otherwise cannot be delivered, we will provide an appropriate remedy in accordance with your statutory rights and the circumstances of the order.

Responsibility for the goods remains with us until they are delivered into your physical possession, or to another person you have identified to receive them, except where applicable law provides otherwise.

Incorrect Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your delivery address, please contact us as soon as possible at:

support@cocoadreams.co.uk

We will try to update the address where reasonably possible, but we cannot guarantee that changes can be made after an order has entered fulfilment or been dispatched.

If an order is returned to us because an incorrect or incomplete address was supplied, we may contact you to arrange the next steps.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible and provide your order details.

We may ask for photographs of the product and packaging so that we can investigate the issue.

Where a product is confirmed as damaged or defective, we will provide an appropriate remedy, which may include a replacement or refund.

Further information is available in our Returns & Refunds Policy .

Failed or Refused Delivery

If Royal Mail is unable to complete delivery, you may need to follow the instructions provided by Royal Mail to arrange redelivery or collection where available.

If a parcel is ultimately returned to CocoaDreams, please contact us so that we can discuss the available options.

Order Cancellations

Where available through our website, orders may be cancelled within 1 hour of being placed.

If the order has already entered fulfilment or can no longer be cancelled, our Returns & Refunds Policy will apply.

Our 1-hour cancellation feature does not limit any statutory cancellation rights available to you.

Returns

Shipping and delivery questions relating to returns are governed by our Returns & Refunds Policy .

For ordinary voluntary returns, customers are responsible for the cost of return postage unless the product is faulty, damaged, incorrect or applicable law requires otherwise.