Evenings feel better when support is simple.
If something isn’t right, or you just need a quick answer, reaching out should feel easy and human.
Here’s the calmest way to get in touch.
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The quickest way to reach us
The support inbox is the fastest place to get help.
Send a short message with:
- your name
- your order number (if you have one)
- a brief note about what you need
That’s all.
No long forms.
No complicated steps.
What we can help with
You can message us about anything:
- delivery questions
- damaged or missing parcels
- order changes
- refunds
- product questions
- general guidance
If it’s on your mind, it’s worth asking.
How long replies take
Most messages are answered within a short window.
If it’s a busy period, it may take a little longer — but every message is read carefully, and every reply is written by a real person who wants to help.
No scripts.
No automated loops.
Just clear answers.
If you need to send a photo
For damaged parcels or packaging issues, a quick photo helps us sort things faster.
It doesn’t need to be perfect — just enough for us to understand what happened.
If you’re unsure what to say
A simple message is enough.
Tell us what went wrong or what you’re trying to figure out.
We’ll guide you from there.
A calm, human support experience
Support shouldn’t feel stressful.
It should feel clear, kind, and easy to navigate.
Whenever you need help — a question, a fix, or just reassurance — we’re here to make the process smooth so your evenings stay peaceful.
