Evenings should feel easy.
So should everything around your order.
If something isn’t right, we want to make it simple to fix.
No stress.
No long forms.
No complicated steps.
Here’s how our refund process works — clear, calm, and straightforward.
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If something arrives damaged
It’s rare, but it can happen.
If your order arrives damaged, just let us know.
Send a quick message with a photo.
We’ll replace it or refund it — whichever feels better for you.
No back‑and‑forth.
No return needed.
If your order doesn’t arrive
Sometimes parcels take a detour.
If your order hasn’t shown up within the expected delivery window, reach out.
We’ll track it down.
If it’s lost, we’ll resend it or refund it.
Simple as that.
If you’re not happy with your purchase
We want your evenings to feel good.
If something about your order doesn’t feel right, tell us.
We’ll work with you to make it better — whether that means a replacement, a refund, or another solution that fits your situation
How to request a refund
Just contact us through the support page or email.
Share your order number and a short note about what happened.
We’ll take it from there.
No complicated steps.
No pressure.
A calm, human process
Refunds shouldn’t feel stressful.
They should feel fair, clear, and easy.
If something goes wrong, we’ll make it right — quickly, kindly, and without any friction.
Your evenings matter.
Your experience does too.
