Sometimes plans change.
Sometimes you click too fast.
Sometimes you realise you meant to choose a different flavour or send the parcel somewhere else.
Whatever the reason, updating your order should feel simple and stress‑free.
Here’s how to make changes quickly and calmly.
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If you need to change your address
If your parcel hasn’t shipped yet, we can update the address for you.
Just send a quick message with:
- your order number
- the correct address
We’ll adjust it before it leaves.
If the parcel has already shipped, we’ll help redirect it where possible or find the best solution for your situation.
If you need to cancel your order
If the order hasn’t shipped, cancellation is simple — just reach out with your order number.
If it’s already on its way, we’ll help you with the calmest, cleanest solution once it arrives.
If you made a mistake at checkout
It happens all the time.
A wrong postcode.
A missing apartment number.
A typo in your email.
Send us a message as soon as you notice.
We’ll fix whatever we can before the parcel leaves.
If you’re unsure what stage your order is in
You’ll receive tracking details once your parcel ships.
If you’re not sure whether it has left yet, just ask — we can check the status and let you know what’s possible.
A simple, human process
Order changes shouldn’t feel complicated.
They should feel clear, calm, and easy to sort out.
Whatever you need — an update, a correction, a cancellation — we’ll help you get it sorted quickly so your evenings stay smooth.
If you want to change the flavour or quantity
If your order is still processing, we can update it easily.
Tell us:
- your order number
- what you’d like to change
We’ll adjust it and confirm once it’s done.
If the parcel has already been dispatched, we’ll walk you through the next steps.